Privacy Policy

RawTernative, owned and operated by Resolution Pet Brands, LLC’s (“Resolution Pet Brands”), is committed to protecting the privacy of your personal information and to giving you a safe on-line experience. This Privacy Policy is meant to help you understand the information we collect, why we collect it, and how you can manage it. This Privacy Policy applies to the www.rawternative.com web site (the “Site”), and any related products or communications (the “Products”).

By using this site, or by purchasing our Products, you are acknowledging that you have read, understood, and accept Resolution Pet Brand’s on-line Privacy Policy. If you do not agree to this Privacy Policy, please do not use this Site. We reserve the right, at our discretion, to update, change, modify, add, or remove portions of this Privacy Policy from time to time.

In this Privacy Policy, any use of the words “you,” “yours,” or similar expressions refers to users of this Site and our Products, as well as any other individuals whose information we collect and process. References to “we,” “us,” “our” or similar expressions refer to Resolution Pet Brands.

This Privacy Policy does not extend to anyone whose personal information is not under our control or management, including data that is collected by other websites that you may visit before or after this Site, and which are not governed by this Privacy Policy. We are not responsible for the data protection or privacy policies of any other websites, and accept no responsibility or liability for those policies. Please carefully check the privacy policies, terms of use, and security practices of other websites and services you use before you visit or submit personal information.

For CCPA Privacy Policy, click here.

For GDPR Privacy Policy, click here.

For LGPD Privacy Policy, click here.

For PIPEDA Privacy Policy, click here.

For APPI Privacy Policy, click here.

1. Types of Information Collected

a. Personal Information Collected and Received. For you to use our Site and Products, we need to collect and process certain types of information. Depending on your use of our Site and Products, this may include examples such as the following, which we have collected in the preceding twelve (12) months:

i. Information you provide to us by completing forms on our Site: There may be areas on our Site where you can share your name, postal address, e-mail address, phone number, and zip code (“Personal Information”) with us and where you can communicate with others.

ii. Login information: This Site may also provide certain features that give you the opportunity to register with us. Registered users and customers may sign-up to receive electronic communications from us, where we ask for certain Personal Information.

iii. Information you provide by contacting us: If you communicate with us by e-mail or complete online forms, we may require Personal Information that personally identifies you. Resolution Pet Brands may also request your e-mail address or mailing address for the purposes of having someone contact you for additional information, or in response to your request for information from us.

iv. Information about your activity through our Site, including your device information, such as your IP address, the type of device or browser you use, and your actions on the Site.

We will only use your personal information to provide you with information, Products you have requested, or for the purposes set out in this Policy. Personal Information does not include aggregated information from which individual identities have been removed.

b. Information from Children. Resolution Pet Brands does not knowingly solicit or collect information from children under 13 years of age, and children under 13 are not permitted to register for or use our Site or Products. When we e-mail information to you we will provide prominently displayed instructions that show you how to unsubscribe from receiving such information. If your child subscribes to receive information from the Site without your knowledge, simply follow the instructions on our e-mail and unsubscribe immediately. Please include the associated e-mail address in the e-mail so that Resolution Pet Brands can better assist you with your inquiry or request. Parents can also contact us at info@resolutionpetbrands.com or call 212-348-8171 to access, change, or delete the personal information that has been submitted by a child. If we become aware that a child under the age of 13 has provided us with personal information, we will delete it.

c. Cookies. We may use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across the Site and different Services and devices. A “cookie” is a small file that is placed onto your device (e.g., computer, smartphone or other electronic device) that stores information when you visit a website. Cookies may also enable us, our service providers or other companies we work with to analyze your use of our Services over time to customize your experience. Clear GIFs, pixel tags, and web beacons are typically one-pixel, transparent images located on a webpage or in an email or other message. These, or similar technologies may be used on our Sites and in some of our digital communications (such as email or other marketing messages). They may also be used when you are served advertisements or you otherwise interact with advertisements outside of our online services. These are principally used to help recognize users, assess traffic patterns and measure site or campaign engagement.

However, you can control cookies through your browser settings and other tools. You can also opt-out from our use of cookies and similar technologies that track your behavior on the sites of others for third party advertising. Neither the Site nor the Services respond to Do Not Track signals. Sometimes cookies are placed by us (“first-party cookies”) and sometimes they are placed by others (“third-party cookies”). The cookies that we place on your device may include:

• Essential cookies: these cookies are essential for you to be able to navigate our Site and use its features. Without these cookies, the services you have asked for could not be provided.
• Analytics cookies: these cookies collect information about how you use our Site, for example, which pages you go to most often.  Much of the information collected by these cookies is aggregated and anonymous, and is only used to improve how our Site works.
• Functionality cookies: these cookies enhance your browsing experience and allow our Site to remember the choices you make (such as your user name, language, last action, and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites. Information collected by these cookies may include personal information you have disclosed.
• Marketing cookies: also known as advertising cookies, these cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our Site and help measure the effectiveness of the advertising campaign. This is sometimes referred to as online behavioral advertising. In some cases, our partners may use cookies to provide us with information about your interactions with their services. These cookies remember that you have visited a website, and this information is shared with other organizations such as advertisers. Those third-party cookies would be subject to the third party service’s policies.

You can learn more about these services and opt-out here:

·         Google Analtyics Opt-Out

·         Meta (Facebook/Instagram) Ad Preferences

You can opt-out of online behavioral advertising cookies and similar technologies by using the Digital Advertising Alliance’s Consumer Choice Tool available here, or if located in the European Union you can make your choices here. Please note you may continue to receive generic ads.

Use of Cookies:

Resolution Pet Brands uses cookies and related technologies on our website to help us recognize your device as a repeat visitor, and enable certain website features and functionalities. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Specifically, we use a mix of first-party cookies, third-party cookies, and other similar technologies on this Site to:

• Recognize you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
• Support security and any authentication features on our website;
• Obtain information about your preferences and use of our website;
• Carry out research and statistical analysis to help improve our content and Products, and to help us better understand our customers' requirements;
• Improve the speed and performance of our website and Products; and
• Make your online experience more enjoyable and efficient.

Consent and Managing Cookies:

The first time you visit our Site, a cookie notice is displayed describing our use of cookies, and linking to this Policy. As described in that notice, the cookie choices you make the first time you visit our Site will be used for your future use of the Site. You can opt-out of all non-Essential cookies by clicking on the “Reject All” button on the cookie banner at the bottom of the Site homepage. By using our Sites, you agree that we can place cookies and similar tracking technologies on your device consistent with your cookie preferences and this Privacy Policy. You have the ability to manage your cookies and similar tracking technologies preference at any time using the “Cookie Preferences” button on the bottom of the homepage.  Your browser may give you the ability to control some types of cookies. If you want to customize the kinds of cookies you can control, you can change your browser settings so that certain types of cookies are not accepted. Please be aware that the cookie selections you make may override your browser or any adblocker settings.

If you turn off any cookies, please be aware that you may lose some of the functionality of this Site. For more information about cookies and how to disable them please check the following resource: http://www.allaboutcookies.org/

2. Use of Information Collected

Resolution Pet Brands may use Personal Information to send you information about our Products, promotional material from time to time, or to contact you when necessary. We use your Personal Information to customize and tailor your experience on the Site and display content that we think you might be interested in according to your preferences. In order to keep our customers informed about our Products, we may send e-mail notices to you. Visitors who give us their telephone numbers online will only receive telephone contact from us to respond to information requests, or with information regarding orders they have placed online.

3. Sharing of Personal Information

Resolution Pet Brands will not sell, rent, share, monitor, edit, or disclose any Personal Information about you, including its contents or your use of the Site, without your prior consent. Resolution Pet Brands may share your Personal Information for the limited purposes noted below:

a. Third Party Vendors. Resolution Pet Brands may share Personal Information with other companies and individuals to perform functions such as filling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. Such companies shall only use your Personal Information for those purposes required to perform their functions.

b. Promotional Offers. Resolution Pet Brands may, from time to time, send offers to selected groups of Resolution Pet Brands customers on behalf of other businesses. Resolution Pet Brands does not provide your name and address to businesses that it sends offers for. If you do not want to receive such offers, please adjust your shopping preferences.

c. Business Transfers. As Resolution Pet Brands continues to develop its business, we might sell or buy stores, subsidiaries, or business units or may sell or transfer all or substantially all of the assets or ownership interests in the Company. In such transactions, customer information generally is one of the transferred business assets but remains subject to the obligations made in any pre-existing Privacy Policy.

d. Legal Obligations. Resolution Pet Brands may share your Personal Information if we have a good faith belief that such action is necessary to: (i) comply with legal process or other legal requirements of any governmental authority; (ii) protect and defend the rights or property of Resolution Pet Brands; (iii) enforce this Agreement; (iv) protect the interests of other users of the Site or any other person; or (v) operate or conduct maintenance and repair of the Site or equipment.

4. Protection of your Personal Information

We take the security of your personal information seriously, and follow industry-standard practices to protect the data we collect and process. Resolution Pet Brands has therefore put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the personal information that Resolution Pet Brands collects. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.

Remember, the safety and security of your information also depends on you. Where you have chosen, you are responsible for keeping your login credentials confidential. No method of transmission over the internet or electronic storage is completely secure, so Resolution Pet Brands cannot guarantee its absolute security. We recommend that you do not use unsecure channels to communicate confidential information to us.

5. Your Rights & Options for Handling Personal Information

You may choose not to provide Resolution Pet Brands with any Personal Information. In such an event, you can still access and use this Site. If you do not wish to receive information and promotional material from us, you may select the appropriate “opt-out” option each time we ask you for Personal Information. If your Personal Information changes (such as address or telephone), we endeavor to provide a way to correct or update your personal data.

Users or website visitors residing in certain states, countries or regions with enhanced data protection laws may be afforded certain additional rights regarding their personal information. Except where an exception or exemption applies, the rights may include those set out below.

• The right to request access to the information we have collected about you, as well as the right to review our data collection and sharing practices related to you. U.S. State laws may give you the right to request that we disclose the personal information we have collected about you over the past 12 months, which we only provide after we receive and validate your request.
• The right to request collection or deletion of your personal information that we hold about you.  You have the right to request erasure of your personal information, subject to certain exceptions, such as when we have a legal obligation to retain the data in question. After we receive and validate your request, we will correct or delete your personal information, unless an exception applies.
• The right to request a digital copy of the personal information that we hold about you.
• The right not to be discriminated against due to your exercise of any of the preceding rights.   Unless an exception applies, this includes our promise not to: deny you goods or services; charge you different prices or rates for goods or services, including granting discounts or other benefits, or imposing penalties; provide you a different level or quality of goods or services; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
• The right to object to or restrict processing.  You have the right to object to or opt out of the processing of your personal data under certain circumstances.  You also have the right to request that we restrict processing some types of personal data under certain circumstances.
• The right to withdraw consent.

While these rights are not globally applicable, all of our customers are entitled to request access to the personal information that we hold about them. To ensure that your personal information is accurate and complete, please contact us through the email address below regarding any errors or updates affecting the personal information that we may hold.

You may make a request by emailing us at info@resolutionpetbrands.com or call 212-348-8171 to request access to, correction of, or deletion of any personal information that we hold about you. You may also designate an authorized agent to exercise certain privacy rights on their behalf, and should make any such request by contacting the above email address. To protect your privacy and security, Resolution Pet Brands may take reasonable steps to verify your identity before granting access to, correcting, or deleting data. We will generally respond to your request for information within 45 days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly. Please note that we may retain certain information as required by law or as necessary for our legitimate business purposes.

You may also have the right to request that we not disclose personal information to third parties for interest-based targeted advertising.  To opt out of the sharing of your personal information for targeted advertising, please click on this link “Do Not Share My Personal Information.”  Please be aware that after you opt out, we may continue to share your personal information with non-advertising based service providers as described in this Privacy Policy, and you may still see some non-targeted advertisements as you use our website.  We can also still use personal information that we receive from your interactions with us to select advertisements we think may be of interest to you.  Please note that Resolution Pet Brands does not engage in the “sale” of your personal information as defined by California law.

You have the right to appeal our refusal to take action on a request relating to the above rights.  Appeals can be initiated by email to info@resolutionpetbrands.com and marking your request as an “Appeal”. We will resolve your appeal within the time frames established by applicable law. If your appeal is denied, we will explain why. If you continue to dispute our decision or would like to file a complaint regarding our handling of your personal information, you may contact the regulator in your jurisdiction that handles privacy complaints, such as your state Attorney General.

6. Updates and Changes to Privacy Policy

We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on the Site. We will notify you of any material changes. Any such change, update or modification will be effective immediately upon posting on the Site, and will not apply retroactively. Updates and changes to the Website Terms and Conditions of Use Agreement and the Privacy Policy will continue to govern your use of the Site even if you elect not to receive notice of such changes. By continuing to use the Site after a change, that means you accept this Privacy Policy.

7. Contact Resolution Pet Brands

If you have more questions or comments about this Privacy Statement, the practices of this Site or your dealings with Resolution Pet Brands, e-mail us at info@resolutionpetbrands.com or call 212-348-8171.

EU Privacy Policy

Resolution Pet Brands values your personal privacy, this is why we do not share personal information with third-parties nor do we store information we collect about your visit to this website for use other than to analyze content performance through the use of cookies.

For our GDPR Privacy Policy, please click here.

1. How We Use Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.