Refund policy

As a manufacturer, we sell to independent retailers and authorized distributors; therefore, we do not sell products directly to consumers and do not accept consumer returns.

If you purchased one of our products from a retail store and need to make a return or exchange, please contact the retailer where the purchase was made and refer to their return policy.

If you are an authorized retailer or distributor and have an issue with a shipment, such as damaged goods, defective products, or incorrect items, please contact your sales representative or info@resolutionpet.com.